Shipping policy

Shipping Policy｜BRANDI TRUELOVE

Last updated: August 2026

Order Handling Timeline

Once payment confirmation comes through, every purchase undergoes internal review and preparation. Please allocate 1‑3 business days for order fulfilment prior to dispatch. Saturdays, Sundays and official public holidays are excluded from processing windows. We may hold orders for payment validation, stock reconciliation or security screening without prior notification to prevent fraudulent transactions.

Delivery Windows for Domestic & International Orders

We provide trackable delivery services for most global destinations. Estimated transit durations start after your parcel receives shipping confirmation, not from checkout date:

‑ Domestic United States: 4‑8 business days

‑ Cross‑border international shipments: 8‑22 business days. Actual arrival may shift due to customs clearance, local carrier workload, seasonal rushes or unforeseen logistical disruptions.

Shipping Rate Calculation

Final delivery charges will display during checkout. Costs are computed according to item weight, package dimensions, delivery destination and selected courier option. Any limited‑time free‑delivery offers apply only under their specified conditions and cannot be retroactively applied to previously completed purchases.

Order Tracking Information

After goods leave our facility, an automated notification containing tracking details will be sent to your contact email. Please allow 24 hours for courier systems to synchronise tracking data before attempting to monitor parcel movement. Reach out via MackenzieDixon9748@outlook.com if you fail to receive shipping confirmation beyond the expected processing timeframe.

Delivery Address Responsibility

Shoppers shall guarantee delivery addresses are complete and error‑free. BRANDI TRUELOVE bears zero accountability for late or failed delivery stemming from inaccurate, incomplete or outdated recipient information. Should packages bounce back as undeliverable, refused or unclaimed, we will process product‑only refund, subtracting original outbound postage plus return‑to‑sender handling expenses.

Missing, Damaged or Delivered‑but‑not‑Received Parcels

Items lost during transit: Submit your inquiry within 18 calendar days for domestic orders, or within 32 calendar days for overseas shipments, so we can launch formal carrier investigation procedures.
Goods arriving with visible damage: Forward clear photos of outer packaging and defective merchandise within 7 calendar days upon receipt, we will assess and arrange suitable remedy such as replacement or partial/full refund.
System shows delivered yet package missing: Kindly check with local postal service or neighbourhood courier first; our support team will offer reasonable assistance where feasible.

Import Duties, Customs and Local Taxes

Buyers placing international orders should note import levies, customs duties or clearance fees may be enforced by destination‑country authorities. All such extra expenses fall under purchaser’s obligation and are not incorporated within product price or shipping fees.

Service Restrictions

We retain full right to cancel and fully refund orders heading toward high‑risk or restricted territories without advance notice.

Policy Revisions

This shipping policy may get revised occasionally. Updated clauses take legal effect immediately once published on this webpage.

For all shipping‑related inquiries: MackenzieDixon9748@outlook.com

Store operated by: BRANDI TRUELOVE